Patients
We're Dedicated to You
Welcome! We want you to feel well-informed, respected, and comfortable during all interactions with our providers and office staff. Please let us know how we can improve our service to you.Â
Patient Portal
Everything In One Spot
Existing and new patients, we encourage you to use our client portal to fill out paperwork and make changes to your information. Our EMR (Electronic Medical Record) system allows you to access your medical information. It also helps your healthcare providers make better clinical decisions and share important information with others involved in your care – including your hospital. The system uses the most advanced encryption technology to keep your records safe and secure.
How To Use The Portal
First Time Users – Click here and follow the instructions. This can only be done within 7 days prior to your first appointment (or your next appointment if you’re already a patient).
Access Your Records – Once you’re registered, you can enter the Patient Portal at any time to read and print your office notes.
Change Medical History or Demographic Information – Log in to the Patient Portal and follow the instructions. This can only be done online within 7 days prior to a scheduled appointment. If you want to make changes to your information at other times, please call our office at 603.431.1121.
Prescriptions
24-Hour Refill Line
Our Prescription Refill Line is available for patient use 24 hours a day at 603-559-8329. Messages are picked up during appointment hours only and there is a 24-48 hour turn-around time (48 hour turn-around time for weekends and holidays). We will address your prescription refill as soon as possible. Narcotic prescriptions must be picked up in person at our office by 4:30pm. A valid form of picture ID is required for all narcotics prescription pick-ups.
Call to Refill: 603-559-8329
Pay My Bill
By Mail or Over the Phone
Patients can pay their bills easily online, by mail, or by calling our offices during business hours.
Online Bill Pay
Visit paymydoctor.com to conveniently pay your bill online. Please refer to your most recent statement to obtain your bill pay ID and account number.
*We Now Accept American Express*
Portsmouth Office – Pay by Check
Atlantic Orthopaedics & Sports Medicine
Attention: Billing Department
1900 Lafayette Road
Portsmouth, NH 03801
York Office – Pay by Check
Atlantic Orthopaedics & Sports Medicine
Attention: Billing Department
16 Hospital Drive Suite B
York, ME 03909
Portsmouth & York – Billing DepartmentÂ
Call to Pay: 603-559-8383
Insurance Information
Making Services More Accessible & Affordable
Atlantic Orthopaedics & Sports Medicine accepts most major insurances including:
- Medicaid – Selected Providers
- Medicare
- Anthem NH & ME
- Cigna
- Harvard Pilgrim
- Aetna
- MVP
- Tricare
- Martin’s Point
- United Healthcare
- WC
Other commercial insurances are accepted.
Please call for a complete list. 603-559-8383
Don’t have insurance?
We’re also happy to see patients without insurance and will work with you to set up acceptable payment arrangements.
Locations & Hours
PORTSMOUTH
1900 Lafayette Road
Portsmouth, NH 03801
Get Directions »
Hours:
Monday-Friday 8:00am – 5:00pm
ph: 603-431-1121
fx: 603-431-9147
YORK
16 Hospital Drive Suite B
York, ME 03909
Get Directions »
Hours:
Monday-Friday 8:00am-5:00pm
ph: 207-363-3490
fx: 603-431-9147
Department Phone Numbers
Appointment Scheduling
Medical Assistants
ProCare PT
Billing
Medical Records
Shields MRI
Diagnostic Testing Scheduling
Prescription Refills
Available 24 hours a day
Surgical Scheduling
New Patients
New to the Practice?
We’re excited you chose us!
Please visit our New Patients page to access check-in information and important forms.