Patient Information
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Patient Information
Welcome! We want you to feel well-informed, respected and comfortable in all of your interactions with our providers and office staff. Please let us know how we can improve our service to you.
This page includes some basic information about our office hours, insurance and billing procedures, prescription refills and new patient registration.
OFFICE HOURS:
Atlantic Orthopaedics & Sports Medicine appointment hours in York and Portsmouth:
Monday through Friday • 8:00am – 4:45pm
We’re closed on New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving holiday (Thursday and Friday), and Christmas Day.
After hours: There is always a physician on call 24 hours a day, 7 days a week. Please call the direct number at 603.431.1121 to speak with our answering service.
ProCare Physical Therapy hours of operation in Portsmouth:
Monday through Thursday • 6:30am – 7:00pm
Fridays • 6:30am – 5:00pm
PRESCRIPTIONS:
Our Prescription Refill line is available for patient use 24 hours a day at 603.559.8329. These messages are picked up during appointment hours only and there is a 24-48 hour turn-around time (48 hour turn-around time for weekends and holidays). We will address your prescription refill as soon as possible. Narcotic prescriptions must be picked up in person at our office by 4:30pm. A valid form of picture ID is required for all narcotics prescription pick-ups.
NEW PATIENTS:
When you check in for your appointment, you will be asked for a photo ID. Please understand this is for your personal protection. All minor children must be accompanied by a parent or legal guardian. If you are the legal guardian, you must bring with you paperwork proving legal guardianship to place in the child’s chart.
BILLING AND INSURANCE:
Atlantic Orthopedics & Sports Medicine accepts most major insurances including:
- Medicare
- Anthem NH & ME
- Cigna
- Harvard Pilgrim
- Aetna
- MVP
- Tricare
- Martin’s Point
- United Healthcare
- WC
Other commercial insurances are accepted. Please call for a complete list.
We are happy to see patients without insurance and will work with you to set up acceptable payment arrangements.